It is important to be cautious of any email or text message claiming to be from myGov offering you a refund, as they may be part of a scam. The Australian Communications and Media Authority (ACMA) has observed a surge in myGov impersonation scams where the fraudsters try to trick you into clicking on a malicious link or visiting a fake website to claim a refund or repayment, including tax refunds. These messages may also ask you to update your personal information using a link or attachment.
The messages may mention other government agencies or services, like the ATO or Medicare and often use official logos to appear legitimate. It is important to avoid clicking on any links or attachments in these messages, as they are phishing scams designed to obtain your financial or personal information.
Note that myGov will never send you an email or SMS with a link. If you are unsure, you can type my.gov.au into your browser to access your myGov account or contact Services Australia directly. As a general rule of any email or text message, do not use the contact information provided in the email or text message if you suspect it is a scam.
You can find additional information on how to recognise and avoid these types of scams on the myGov website. Services Australia also provides advice to consumers on these and other similar scams on its website. If you suspect that you may have provided your myGov or other personal information to a scammer, contact the Services Australia Scams and Identity Helpdesk at 1800 941 126.